We stand behind our products and guarantee your satisfaction with every order. The Skylight Store promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:

The following items may be returned for a refund:

 - Merchandise that has not been removed from its original packing.
 - Defective merchandise.
 - Merchandise that was mispacked or was not shipped correctly.
 - Merchandise that has not been installed.

A 25% restocking fee will be charged on all returned merchandise, unless defective.

The Skylight Store is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. If your shipment arrives and appears damaged please inspect the package thoroughly and if the contents appear damned please refuse the shipment. We will do everything we can to have a new order rushed out to you.

We can be reached via phone, fax or email between the hours of 8:00 am to 5:00 pm PST , Monday thru Friday.

The Skylight Store
1070 Marina Village Parkway
Suite 202C
Alameda, CA 94501

Hours
8:00am to 5:00pm PST
Monday-Friday

Toll-Free
800-638-1052 ext.1

Fax
800-638-1052